Can you call Tech Support?

Teardrop Trail Log: June 15, 2016

photo of Motel 6 sign

Motel 6 – WiFi Fail

The heat, raccoons and trailer problems had taken their toll, and by late in the day, we were looking forward to a rest in a clean, comfortable room. Marilyn had arranged a reservation at the Motel 6 in Peoria, and it looked good as we rolled in. Check in was routine, and the clerk accommodated our request for a room overlooking the Lady and Ambassador’s parking place. A quick shower and we would be on our way to dinner, checking into the ‘net,  and a night of rest.

Except — we couldn’t seem to connect with the Motel 6 Wi-Fi. Hmmm. Back to the front desk. The clerk was sympathetic, but couldn’t help. She suggested I call Tech Support and provided a telephone number. Once an IT guy, always an IT guy. You can’t escape it. Back in the room, I called the number. Telephone-based tech support is the same the world over, and after getting through the call attendant system, I reached a human. It was clear he wasn’t located in Peoria and was probably part of a larger contract support service, but he did acknowledge there was a problem. Could we try connecting again in an hour or so?

Dinner didn’t sound bad, and there was a Grand Village Chinese buffet nearby (the high-octane fuel of tech workers everywhere) and we decided to try it out. Inside, the place was huge, and clearly designed to deliver a variety of tasty calories in the most efficient manner possible. The food was good, and the restaurant well attended. A popular place is always a good sign. Soup, appetizers, and several main courses later, we rolled out and headed back to the motel. A good meal always helps the mood.

Back at the room, we checked the wi-fi. Connection was iffy, and there didn’t seem to be any throughput. We would have to be happy with our cell-based data again. They might leave the light on for you, but they forgot to pay the Internet bill.